Please tell us what you think

Posted by Andrew Fouracre | 15/04/2013 | Category: Retail Food

We serve over a million customers every week and we want them to enjoy their shopping experience.  It’s a fairly typical British response to ‘keep calm and carry on’ and on those occasions when you’ve been disappointed with our service, we know that only 1 in 25 of you will want to let us know what you think.  That’s a staggering 96% of shoppers who choose to keep their concerns to themselves.  We are, however, brilliant at telling our friends, family and co-workers – but choose not to tell the people that run our local food store.

When our customers do choose to get in touch, many will begin by explaining “I’m not normally one to complain but…”.  We understand why people feel a little apprehensive, but they really shouldn’t do.  If there’s something that you think we can do simpler or better, then by telling us we can do something about it.  If you’ve had an unpleasant experience as a result of complaining in the past, it’s understandable that it may deter you from getting in touch. 

If you’re precious on time and you really need to get to your next destination, then making a complaint might seem a chore.  Don’t forget that if you’re at home and you’re disappointed with any of your Co-operative products then there’s a freephone helpline, an email address and a freepost address printed on the packaging.  If you want to let us know about the availability of our products, the service provided by our staff or something about your local store that needs our attention and you don’t have the time whilst shopping then you can get in touch with us really easily from your smart phone, your tablet or your laptop:

Email us:, complete our online ‘contact us’ form here, or call us during office hours on 01543 414140.  We’d really love to hear from you if there’s something we should know about – and we promise not to bite.

Speaking of bites, here’s a great idea for a quick supper from Nigel Slater’s website, which is enough to feed one person.  As our customers are a mixture of families, couples and single people, our recipe suggestions should reflect this.  We hope you enjoy ‘James’ Tortilla’; knife work, music on, glass of wine, on your own…

James` Tortilla
Ingredients: potato, shallot, butter, oil, egg (serves 1)

Very finely dice a medium potato, without peeling it, cutting into the smallest possible cubes. Warm a little butter and oil in a small pan, about 15cm in diameter then fry the potato cubes till golden and soft. Peel and very finely slice a large shallot, add to the potato and continue frying till soft. Add a lightly beaten and seasoned egg, cook for a further 3 minutes till puffed around the edges, but still liquid in the centre, then finish briefly under a hot grill till set.