Central England Co-op Funeralcare colleagues across Derbyshire going above and beyond to support families during Coronavirus outbreak

Stories of funeral home colleagues in Derbyshire going above and beyond to support families during difficult times have been shared to highlight their role as key workers during the ongoing Coronavirus pandemic.

While it has undoubtedly been a challenging period for colleagues at Central England Co-op Funeralcare, the teams have been working tirelessly to ensure families are supported as fully as possible and treated with the upmost compassion.

During Dying Matters Week (May 11-17) Central England Co-op Funeralcare is shining a light on some of the key workers in their funeral teams who have been going the extra mile to support families and to ensure the Society can provide outstanding service in challenging circumstances.

Among these funeral heroes is Staveley Funeral Director Lorraine Parson-Woodbine who has been commended for an idea for a new electronic arranging system which she then led on and helped bring to fruition, which has saved precious time and reduced paperwork for colleagues during this testing period.

Derby Funeral Service Assistant Rachel Bolton and Littleover Funeral Administrator Charlotte Short have also been highlighted for praise for stepping up to support Funeral Directors by taking on new duties conducting services for families.

Fellow Funeral Administrators Sandra Emery and Victoria Salter have gone above and beyond, helping to effectively create a second care centre for the Derbyshire area in Spondon, transforming the funeral home overnight to allow extra capacity for the care of loved ones who have sadly passed away.

Across all of Derbyshire and covering into Staffordshire and Nottinghamshire, Central England Co-op Funeral Directors and Arrangers have been working flexibly to cover tasks not normally within their remit, while colleagues working as driver/bearers have stepped into Funeral Service Assistant roles to support their teams and families during this pandemic.

Dave Lucas, Central England Co-op Funeralcare Area Manager, said: “It never ceases to amaze me how our colleagues will truly go above and beyond to ensure the families we support receive the most compassionate and respectful service possible.

“That level of service has rarely been as important as it is now, and I am so proud of all the Central England Co-op Funeralcare teams for how they are serving their communities during this unprecedented period and to how they have adapted so quickly to unprecedented and rapid changes in the funeral industry.

“Those colleagues who have been highlighted showcase the very best in co-operative values but there are countless others across our teams who are equally worthy of recognition.”

People can keep up to date with how Central England Co-op is responding to the Coronavirus by visiting www.centralengland.coop/updates


Notes to editors

About Central England Co-operative

Central England Co-operative is one of the largest independent retail co-operative societies in the UK with interests in food, funeral, floral, travel and property investment.

Co-operatives have always been there for their communities; they were formed to protect them and help them flourish. 

Our 7,900 colleagues serving our Members and customers work hard to ensure that co-operative values, principles and spirit flow through everything we do to help support and improve our local communities.

Owned by hundreds of thousands of Members, we have over 430 trading outlets across 16 counties including West Midlands, Warwickshire, Worcestershire, Staffordshire, Derbyshire, Leicestershire, Rutland, Nottinghamshire, Northamptonshire, Lincolnshire, West Yorkshire, South Yorkshire, Suffolk, Norfolk, Bedfordshire and Cambridgeshire. 

We are proud of our reputation for ethical business practices and corporate responsibility.

We invest a percentage of our trading profit into local communities through our Community Dividend Fund scheme, have donated over £1.3 million to our corporate charity partner Dementia UK and also operate a pioneering food redistribution partnership with FareShare Midlands so unsold food goes to those in need.

Visit www.centralengland.coop for more information or follow us on Facebook or Twitter using @mycoopfood

Press office contacts: Rob Smyth and James Brindle

Phone - 01543 421390

Email - publicrelations@centralengland.coop