Central England Co-op reinforces zero tolerance crime campaign after colleague hit in the face during violent incident
Central England Co-op has reaffirmed its campaign calling for better protection for colleagues after a member of staff was struck in the face while dealing with an aggressive customer in Lichfield.
The retailer is reinforcing its message that violence and aggression towards staff will ‘not be tolerated’ following an incident which saw a male customer become violent and aggressive after taking offence after being asked for ID while trying to buy age restricted products at the Curborough Road store.
The male then pushed a colleague out of way, catching her in the face, before threatening others before leaving the store after police were called. Colleagues are now supporting police with their investigation.
Craig Goldie, Loss Prevention Manager, said: “Everyone at Central England Co-op has been shocked and appalled at this unacceptable incident in Lichfield.
“It is totally unacceptable for a colleague to be injured in any way, shape or form when doing their job and we are offering full support to them and the entire team and working closely with the local police force to bring the criminals responsible to justice.
“We strongly condemn any form of abuse or violence towards our colleagues who are just doing their job.
“These types of incidents reinforce our ongoing campaign calling for better protection for shopworkers and highlights our zero tolerance policy on all types of crime aimed at our colleagues and customers.
“Once again, we are sending a clear message out to anyone who might consider targeting our colleagues and stores – it is not worth the risk and no crime will be tolerated.”
This comes after the retailer asked people to ‘be kind’ as part of a new campaign encouraging customers to treat shop colleagues with respect and to repeat the Co-op’s long-term message to would-be criminals that ‘it is not worth the risk’ to target them.
New research has shown that, in the last 12 months, incidents of verbal abuse jumped by 167%, anti-social behaviour by 39%, assaults by 35% and threats by 16% compared to 2019.
The retailer also revealed that 312 crimes related directly to Covid-19 have been recorded in stores since the start of the pandemic.
Recently, to help combat this problem, the retailer rolled out a range of different measures including security assistance buttons and using tracking devices in more products to deter would-be thieves.
The retailer has also been working with other major retailers, unions, industry bodies, police and crime commissioners and over 200 MPs to push the Government to crackdown further on those who abuse or attack shopworkers via the introduction of tougher penalties such as an automatic prison term.
Notes to editors
About Central England Co-operative
Central England Co-operative is one of the largest independent retail co-operative societies in the UK with interests in food, funeral, floral, travel and property investment.
Co-operatives have always been there for their communities; they were formed to protect them and help them flourish.
Our 7,900 colleagues who serve Members and customers work hard to ensure that co-operative values, principles and spirit flow through everything we do to help support and improve our local communities.
Owned by hundreds of thousands of Members, we have over 430 trading outlets across 16 counties including West Midlands, Warwickshire, Worcestershire, Staffordshire, Derbyshire, Leicestershire, Rutland, Nottinghamshire, Northamptonshire, Lincolnshire, West Yorkshire, South Yorkshire, Suffolk, Norfolk, Bedfordshire and Cambridgeshire.
We are proud of our reputation for ethical business practices and corporate responsibility.
We invest a percentage of our trading profit into local communities through our Community Dividend Fund scheme, have donated over £1.3 million to our corporate charity partner Dementia UK and also operate a pioneering food redistribution partnership with FareShare Midlands so unsold food goes to those in need.
Visit www.centralengland.coop for more information or follow us on Facebook or Twitter using @mycoopfood
Press office contacts: Rob Smyth and James Brindle
Phone - 01543 421390
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