Central England Co-op Travel in Leicestershire reassures Thomas Cook holidaymakers
Central England Co-op Travel in Leicestershire has moved to reassure travellers following the closure of the major holiday firm Thomas Cook.
Colleagues from the Travel Shops, in Atherstone, Castle Donington, Glenfield, Ibstock, Oakham and Whetstone, have been working around the clock to ensure any holidaymakers impacted by the end of the 178-year-old firm are fully supported and informed about the plans in place to ensure their safe return home.
The travel arm of Central England Co-op has confirmed that everyone currently on a Thomas Cook holiday will be able to get home as part of Operation Matterhorn.
Emma Fawcett, Travel Shop Manager in Atherstone, revealed that no staff had taken a day off and all had been working extra hours since the news about Thomas Cook broke to ensure customers had all the help they needed.
She also said that customers they had helped had even been into the shop with gifts to say ‘thank you’ for their support.
She said: “Our dedicated and knowledgeable team here have been working non-stop and are pleased to have been able to speak to all of our valued customers impacted by the closure of Thomas Cook to offer expert advice and support.
“As an independent travel agent our priority has been to ensure that all of our customers currently abroad on holiday are returned safely to the UK and we are pleased to say that everyone will be able to get home safely as part of Operation Matterhorn.
“We have also been in contact with those who have booked-holidays and are working with them to ensure they get all the help they need.
“We would like to remind all of our customers that we are also available for anyone seeking advice on the situation or who may need help with filling in compensation forms.
“The Travel business is like one big family and this is why we have been saddened by the news that Thomas Cook has ceased trading. We would like to send our best wishes to the staff who we have worked closely with for many years and our thanks to our customers during this challenging time.”
Regular updates on the Thomas Cook situation can be found by visiting thomascook.caa.co.uk, calling 0300 303 2800 in the UK and +44 1753 330 330 from abroad.
Central England Co-op Travel customers can also keep up to date by visiting www.centralengland.coop or by calling the Travel Shops direct.
Notes to editors
About Central England Co-operative
Central England Co-operative is one of the largest independent retail co-operative societies in the UK.
It is a modern, forward-looking organisation employing over 8,000 staff, with the Society’s principal areas of activity being food, funeral services, travel shops, and property investment.
Central England Co-operative has over 400 trading outlets across 16 counties including; West Midlands, Warwickshire, Worcestershire, Staffordshire, Derbyshire, Leicestershire, Rutland, Nottinghamshire, Northamptonshire, Lincolnshire, West Yorkshire, South Yorkshire, Suffolk, Norfolk, Bedfordshire and Cambridgeshire. The Society has an ambitious food store development programme for 2019.
Central England Co-operative is proud of its reputation for ethical business practices and corporate responsibility. It is a member of Business in the Community, the membership organisation that stands for responsible business, and has also won many business awards for excellence. The Society supports a number of charities including Dementia UK and invests a percentage of its trading profit into local communities.
Becoming a member of Central England Co-operative offers a whole host of benefits ranging from collecting points every time you spend in store to earn a share of the profits, access to member activities and community initiatives including the Community Dividend Fund, which hands out grants of up to £5,000 to charities and good causes across the Society’s trading estate.
For more information visit www.centralengland.coop, follow Central England Co-operative on Twitter: @mycoopfood, and on Facebook: facebook.com/centralenglandcooperative
Rob Smyth and James Brindle at Central England Co-operative on 01543 421390