Co-op customers now offered choice of whether or not to have a receipt

Posted by rob smyth | Published: 28/05/2020

Central England Co-op has today announced that customers will be asked if they would like a receipt with their purchase as part of ongoing efforts to keep people safe and healthy while shopping.

The retailer, which has over 240 stores across 16 counties, has rolled out a major change across the country which will see Customer Service Assistants ask each Member or customer if they would like a receipt printed with their shopping.

This not only forms part of several new health and safety measures put in place as a result of the Coronavirus pandemic, but also helps support its ongoing efforts as a business to reduce its impact on the environment.

Paul Dennis, Retail Director at Central England Co-op, said: “We are pleased that we are now able to offer our Members and customers the choice of whether they want a till receipt or not when they shop with us.

“We know this is something colleagues, Members and customers have asked for and we are glad we are now able to deliver it for them.

“It will help us in our ongoing efforts to keep everyone safe and healthy during these uncertain times as well as helping us as a business help the environment.”

This will sit alongside a range of other new features in stores including social distancing measures such as special floor markings, a one-way system and external queuing, hygiene changes such as a newly introduced hand sanitising station upon entry and safety devices such as plastic screens at checkouts and visors for all colleagues.

Other measures also in place include:

• Stores using every other till point or checkout to keep customers and colleagues a safe distance apart
• Specialist cleaning products are used to regularly wipe down the countertops and chip and pin machines, ATMs, baskets and trolleys
• Upping the limit to £45 on contactless payments

People can keep up to date with what is happening in their local community by visiting a dedicated online hub at www.centralengland.coop/updates

Notes to editors

Picture caption: Central England Co-op customers can now choose whether or not to have a receipt with their purchase.

About Central England Co-operative

Central England Co-operative is one of the largest independent retail co-operative societies in the UK with interests in food, funeral, floral, travel and property investment.

Co-operatives have always been there for their communities; they were formed to protect them and help them flourish. 

Our 7,900 colleagues who serve Members and customers work hard to ensure that co-operative values, principles and spirit flow through everything we do to help support and improve our local communities.

Owned by hundreds of thousands of Members, we have over 430 trading outlets across 16 counties including West Midlands, Warwickshire, Worcestershire, Staffordshire, Derbyshire, Leicestershire, Rutland, Nottinghamshire, Northamptonshire, Lincolnshire, West Yorkshire, South Yorkshire, Suffolk, Norfolk, Bedfordshire and Cambridgeshire. 

We are proud of our reputation for ethical business practices and corporate responsibility.

We invest a percentage of our trading profit into local communities through our Community Dividend Fund scheme, have donated over £1.3 million to our corporate charity partner Dementia UK and also operate a pioneering food redistribution partnership with FareShare Midlands so unsold food goes to those in need.

Visit www.centralengland.coop for more information or follow us on Facebook or Twitter using @mycoopfood

Press office contacts: Rob Smyth and James Brindle

Phone - 01543 421390

Email - publicrelations@centralengland.coop