Terms and Conditions

Call and Collect Terms and Conditions

1. When calling our Membership Team, we’ll need to take some personal details from you, including your name, telephone number and payment card details.  We will never write your card details down, and we will not record the call when we call your for payment. Our full Privacy Notice is Available of our website (link)  
2. Prices charged for each item will be the same as the price charged in store on the day the item is picked
3. There is no additional charge for using this service
4. Whilst there is no minimum order value when using this service, we would ask that you place an order with us no more than once a week, so that we can help as many Members as possible
5. We will confirm the total cost of your order when we call you back for payment – if you do not wish to accept an item in the order, you can ask for it to be removed, and you will receive a refund for the item (please note that it will still show on the receipt issued from the store, as the refund will be issued separately)  
6. We will pick items with the longest available shelf life when assembling your order
7. Where a specific item you have asked for is not in stock, we substitute it with an alternative brand or pack size, subject to availability, unless you have asked us not to
8. As this service is for Members only you will be asked for your Membership card number when placing your initial order – this will also enable us to add your dividend points to your card when processing payment
9. Unfortunately, we won’t be able to accept vouchers, or enable you to use your dividend points when processing your payment.  However you will still be allocated your membership points
10. A strict Social Distancing Policy applies in our stores – when coming to collect your order, please make yourself known to a member of the store team who can bring your order to you
11. You, or your nominated representative, will need to bring your collection number into store when collecting the order – we reserve the right to refuse collection if the collection number is not quoted
12. If you or your nominated representative appear to be under the age of 25, and there are age restricted items in your order, we can refuse the right to release your order unless a suitable form of ID is shown
13. If you have any queries, or need to get in touch with us about this service, please call us on our Membership Team number 0800 0501601


Holiday Prices

All offers advertised are correct at time of publication and are subject to change and availability and certain tour operator booking conditions. Please contact your local travel branch for details.


Cruise and Maritime Cruise Promotion

Cruise & Maritime Voyages are offered for sale in the UK by South Quay Travel & Leisure Ltd trading as Cruise & Maritime Voyages. ABTA V9945.  Gratuities at £7 per person per night debited to your on board account (Cruises over 16 nights will be £6pp per night). Prices are per person based on two adults sharing a twin voyager cabin and cabin numbers given at ticket stage. Offers subject to availability.  Offers are applicable to new bookings and can be withdrawn at any time. *BOGOF offer valid on summer 2021 cruises only and valid until 31st May 2020.


Cafe Main Meal Loyalty Card

Central England Co-operative Limited, Central House,
Hermes Road, Lichfield, Staffordshire, WS13 6RH
(the “Promoter”) offers the Café Main Meal Loyalty Card
Applies to main meals at £3.50 and over
One card per person
Not exchangeable for cash
No photocopies accepted
We reserve the right to change or withdraw the promotion at any time
Subject to availability